Service & support

After your purchase, you'll be prompted to download a copy of all the templates included in the starter kit. Inside, you'll have clear direction on how to adjust inputs to achieve new outputs. Don't worry though, the default values go a long way in understanding the baselines.

Bella's is not a franchise. We provide the equipment and the basic tools you'll need to start your own automated kiosk business.

Yes. This is a service we offer but at an additional price. It's not included with a kiosk purchase. Please inquire via email or phone.

After your purchase, you can expect a 90 day or less lead time before delivery. The days following your purchase, your success manager will go through the starter kit contents with you and answer any questions you may have.

If you're an existing business owner and not interested in purchasing your own automated kiosk, we're happy to work with you in placing a kiosk in your business. We have both a hands on and off approach depending on your wants and needs. This really means we either operate it ourselves or you manage the operations of it. In either case, it will likely be a revenue share model we can work out. Feel free to get in touch with us to discuss.

We include a set of popular spare parts with your initial purchase to cover you in case of an unexpected part malfunction. If you need other parts as a result of normal wear and tear, you can purchase them from us on our parts store. All kiosks come with a 12-month manufacturer's warranty. The manufacturer warranty covers parts at no additional cost should there be a malfunction due to manufacturer fault and not normal wear and tear. Any damage done to the kiosk and all parts therein, as a result of poor handling, will not be covered under the warranty.

If you and your success manager are unable to get your machine back up and operational, we will help you source a local resource to fix the issue. This will be done after we diagonse what we really think is the problem. This likely means we will be in direct communication with our manufacturer and working with them to determine who would be best suited to fix your particular issue. For example, if your soft-serve machine is not functioning correctly, it may be that a part inside your mixing unit needs replaced and a local technician can replace it for you after you've purchased replacement on our shop page.